Personal Data Protection
rollex11 Members

1. Information We Collect

When you register an account or use the rollex11 platform, we may collect various types of information to ensure the services we provide are complete, secure and suited to your needs. The types of information we collect include:

• Identity Information: Full name, date of birth, identity card number (MyKad), gender and nationality for identity verification and legal compliance purposes.
• Contact Information: Email address, mobile phone number and residential address for communication and sending important notifications related to your account.
• Financial Information: Details related to the payment methods you use such as Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay or crypto assets — however we do not store your full card number or bank account password.
• Activity Information: Game history, deposit and withdrawal records, game preferences and login history.
• Technical Information: IP address, device type, operating system, web browser type, language settings and cookie data for analytics and security purposes.

2. How We Use Your Data

The personal information we collect is used solely for legitimate purposes related to operating the rollex11 platform. Those purposes are as follows:

• Creating and managing your account and verifying your identity as an eligible member (aged 21 and above).
• Processing deposit and withdrawal transactions through the available payment methods.
• Providing customer support via live chat and email in Bahasa Melayu and English.
• Sending important account notifications, such as deposit confirmations, withdrawal status updates and security alerts.
• Sending promotional information, bonuses and special offers — subject to your communication preferences.
• Monitoring platform activity to detect and prevent fraud, money laundering and misuse of services.
• Complying with legal requirements and international licensing obligations related to the operation of an online gambling platform.
• Analysing usage patterns to improve products, features and the overall user experience.

3. Information Sharing and Disclosure

rollex11 respects the confidentiality of your personal information. We will not disclose, sell or transfer your information to third parties except in the following situations:

• Service Providers: Companies we engage to provide technical services, payment processing and platform analytics — bound by strict confidentiality agreements.
• Legal Requirements: When required by a regulatory body, licensing authority or a valid court order.
• Fraud Prevention: Information that must be shared with security service providers or authorities to address suspected fraud or financial crime.
• With Your Consent: In any other situation where you have given clear and explicit prior consent.

4. Use of Cookies and Tracking Technologies

The rollex11 platform uses cookies and similar technologies to enhance website functionality and the user experience. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies: Required for core platform functions such as login, game sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous information about how you use the website to help us improve platform functionality and speed.
• Preference Cookies: Save your settings such as language choice and display mode so you do not need to reconfigure them each time you log in.
• Marketing Cookies: Used to display offers relevant to your preferences. You may opt out of these cookies through your web browser settings.

You may manage or delete cookies through your web browser settings at any time. However, some platform functions may not work properly if essential cookies are disabled.

5. Data Security Measures

The security of your personal data is a priority for rollex11. We implement multiple layers of technical and organisational protection to prevent unauthorised access, loss, destruction or modification of your data.

• End-to-end encryption using SSL/TLS protocols for all communications between your device and our servers.
• Two-factor authentication (2FA) is available to protect your account from unauthorised access.
• Continuous security monitoring 24 hours a day, 7 days a week by our security team.
• Regular security audits by independent experts to identify and address any system vulnerabilities.
• Strict internal access control policy — only authorised staff may access sensitive data.

6. Your Privacy Rights as a Member

As a rollex11 member, you have certain rights regarding the personal information we hold. These rights are:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may ask us to correct any information that is inaccurate or incomplete.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data, subject to our legal obligations.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Restrict Processing: You may ask us to limit how we use your data in certain circumstances.
• Right to Portability: You have the right to receive your data in a machine-readable format for transfer to another service.

To exercise any of these rights, please contact our customer support team via live chat or email. We will process your request within a reasonable timeframe in accordance with the stated requirements.

7. Data Retention and Deletion

rollex11 only retains your personal information for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable laws and licensing obligations.

• Active account data is retained for as long as your account remains active on our platform.
• After account closure, some data may be retained for an additional period to meet regulatory obligations, resolve any outstanding disputes or comply with legal reporting requirements.
• Financial transaction data is retained according to the minimum period set by our international licensing body.
• When data is no longer required, it will be securely deleted or anonymised in accordance with industry-standard procedures.

8. Links to Third-Party Websites

The rollex11 platform may contain information related to third-party services such as game providers. We are not responsible for the privacy practices or content of any external platform. If you access third-party services, their own Privacy Policy will apply and we encourage you to read it carefully.

rollex11 does not control and cannot be responsible for how any third-party website or service handles your personal information.

9. Changes to This Privacy Policy

rollex11 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to members via their registered email or in-platform notification before the changes take effect.

• The date of the last update will always be displayed at the top of this page.
• Continued use of the platform after any changes are published will be considered your acceptance of the updated policy.
• If you do not agree with any changes, you have the right to close your account and stop using our services.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact the rollex11 customer support team:

• Live Chat: Available 24/7 in Malay and English through our platform.
• Email: [email protected]

We aim to respond to every privacy-related enquiry promptly and thoroughly. If you are not satisfied with our response, you have the right to refer your complaint to the relevant regulatory body in your jurisdiction.