1 Introduction
These Terms and Conditions ("Agreement") constitute a legally binding agreement between you as the user ("Member") and rollex11, an online gambling platform operating under international licensing. This Agreement governs the use of the rollex11 website, mobile application and all services offered under the rollex11 brand.
rollex11 offers a range of services including online slots, live casino, sports betting and mix parlay to eligible players. All these services are provided subject to the conditions set out in this document.
This document should be read together with the rollex11 Privacy Policy and Responsible Gambling Guidelines, each of which forms part of the overall agreement between rollex11 and its members.
2 User Eligibility
To register and use rollex11 services, you must meet all of the following eligibility requirements:
- Be at least 21 years of age on the date of registration.
- Be an individual acting on your own behalf, not on behalf of another person.
- Not be included on any active self-exclusion list on any recognised gambling platform.
- Have full legal capacity to enter into a legally binding agreement.
- Not be subject to any local or international legal restriction that prohibits the use of online gambling services.
You are responsible for ensuring you are legally eligible to use online gambling services based on the jurisdiction of your place of residence. rollex11 makes no representation regarding the legality of using these services outside the scope of its licensing.
3 Account Registration
Each member is only allowed to hold one (1) active account at rollex11 at any one time. Registering multiple accounts under the same individual — whether using different names, mobile phone numbers, emails, identity card numbers (MyKad) or IP addresses — is strictly prohibited.
During registration, you are required to provide accurate, current and complete information as follows:
- Full name as shown on your identity card (MyKad) or passport.
- An active mobile phone number registered in your name.
- A valid and accessible email address.
- Valid payment details for the purpose of deposits and withdrawals.
You are solely responsible for ensuring your account information is kept up to date. Any losses arising from inaccurate or outdated information are entirely the user's responsibility.
4 Deposits and Withdrawals
rollex11 supports the following payment methods for deposits and withdrawals: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, and cryptocurrencies including USDT, BTC and ETH.
The general conditions for financial transactions at rollex11 are as follows:
- Minimum deposit: RM10 for all payment methods.
- Minimum withdrawal: RM50.
- Withdrawal processing time: 5 to 30 minutes upon receipt of verification.
💡 All deposited funds must be used in legitimate wagering activities on the rollex11 platform. rollex11 reserves the right to reject withdrawal requests that are suspicious or that do not meet the stipulated wagering requirements. Withdrawals will only be processed to an account registered in the member's name.
rollex11 reserves the right to request supporting documents to verify a member's identity before processing any withdrawal. This process is part of the Know Your Customer (KYC) procedure practised by this platform.
5 Bonuses and Promotions
rollex11 offers various promotions to its members. All bonuses are subject to the wagering requirements stated in their respective promotion terms.
New Member Welcome Bonus: A bonus of 100% of your first deposit, up to RM888. This bonus is subject to a wagering requirement of 10x the bonus amount received before any withdrawal of bonus funds can be made.
📊 Calculation example: Deposit RM100 → Bonus RM100 → Account balance RM200 → Wagering requirement: RM100 × 10 = RM1,000 must be generated before bonus funds can be withdrawn. Deposit RM1,800 → Bonus RM888 → Balance RM2,688 → Wagering requirement: RM888 × 10 = RM8,880.
The general conditions for all rollex11 promotions are as follows:
- Only one bonus is allowed per deposit, unless stated otherwise.
- Bonuses cannot be transferred between accounts.
- rollex11 reserves the right to cancel bonuses that have been abused or obtained through dishonest means.
- The expiry date for each bonus is stated in the relevant promotion terms.
- rollex11's decisions regarding bonus disputes are final.
6 Wagering Rules
All bets placed at rollex11 are subject to the game rules set by the respective game providers. Members are responsible for understanding the rules of each game before playing.
Important points regarding wagering at rollex11:
- Confirmed bets cannot be cancelled or amended.
- Any game results published by the system are final and binding.
- In the event of a technical disruption during a game, rollex11 reserves the right to void the relevant round and return the wager to the member's account.
- For sports betting, the odds displayed at the time of bet confirmation are the applicable odds, not the odds at the time of result confirmation.
rollex11 reserves the right to refuse, void or limit any bet that it considers suspicious, exceeds the stipulated betting limits, or involves fraudulent activity.
7 Prohibited Use
The following activities are strictly prohibited on the rollex11 platform and may result in permanent account closure:
- Using automated software, bots, scripts, or any technological tools to automate betting or exploit the system.
- Collaborating with other members to manipulate betting outcomes or abuse promotions.
- Depositing money obtained illegally or using this platform for money laundering purposes.
- Cheating, falsifying, or submitting fake identity documents during the verification process.
- Using a payment method that is not in your own name.
- Accessing another member's account without authorisation.
- Spreading viruses, malware, or carrying out any cyber attacks against rollex11's infrastructure.
8 Account Suspension and Closure
rollex11 reserves the right to suspend or close a member's account at any time, with or without prior notice, under the following circumstances:
- Violation of any provision in these Terms & Conditions.
- Suspicion of fraudulent activity or money laundering.
- Failure to submit requested identity verification documents.
- Request from legal authorities or a regulatory body.
- Account closure request from the member themselves.
If your account is closed due to a breach of terms, any remaining balance will be assessed in accordance with rollex11's internal guidelines. For closures requested by the member or due to technical reasons, the existing balance will be processed according to the standard withdrawal procedure.
Members who wish to close their own account may do so by contacting the rollex11 customer support team via live chat or email.
9 Limitation of Liability
rollex11 operates as an intermediary platform and does not guarantee any winning outcomes. Betting is a risky activity and users are solely responsible for their own betting decisions.
To the extent permitted by law, rollex11 is not liable for:
- Financial losses incurred as a result of betting outcomes, including missed winnings.
- Service disruptions caused by technical factors, system maintenance, or circumstances beyond rollex11's control.
- Losses arising from unauthorised access to your account caused by your own negligence.
- Processing delays caused by third parties such as banks or e-wallet providers.
In all circumstances, rollex11's maximum liability to any member claim is limited to the total amount deposited by the member in the thirty (30) days preceding that claim.
10 Amendments to Terms
rollex11 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time at its sole discretion. Any material amendments will be communicated to members via a notice on the rollex11 website or by registered email.
Continued use of the rollex11 platform after the effective date of any amendment will be considered acceptance of the amended terms. It is the member's responsibility to review these Terms & Conditions from time to time.
11 Governing Law and Jurisdiction
These Terms & Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which rollex11 is internationally licensed. Any dispute arising from or in connection with this Agreement shall first be resolved through negotiation between the parties.
If resolution through negotiation fails, the dispute shall be referred to binding arbitration in accordance with the applicable international arbitration rules. The language used in arbitration proceedings shall be English.
Nothing in these Terms & Conditions prevents rollex11 from seeking immediate relief through court proceedings to prevent or stop a breach of these terms.
12 Contact Us
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact the rollex11 customer service team through the following channels:
- Live Chat: Available 24/7 directly on the rollex11 platform.
- Email: [email protected]
Our support team is available to assist you in Bahasa Melayu and English, seven days a week, twenty-four hours a day. We are committed to addressing every enquiry thoroughly and within a reasonable timeframe.